bq111 Responsible Gaming —
Your Safety Comes First

1. Our Commitment to Safe Gaming

At bq111, responsible gaming is not a checkbox — it is a core principle woven into how we operate every single day. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, online betting is a form of entertainment. It is meant to be enjoyable, exciting, and entirely within your control. We are determined to keep it that way.

We recognise, however, that for a small number of people, gambling can stop being fun and start causing real harm — to personal finances, relationships, and mental health. bq111 takes this seriously. Our responsible gaming framework is designed to catch early warning signs, empower players to set firm boundaries, and ensure that anyone who needs help can find it quickly and without stigma.

Every tool described on this page is available free of charge to all bq111 account holders. Our support team is trained to handle responsible gaming enquiries with sensitivity, confidentiality, and zero judgement. We will never pressure a player to lift a limit they have set, and we will never offer an incentive — such as a bonus — in exchange for removing a responsible gaming restriction.

Gambling is intended for adults only. bq111 operates an 18+ policy without exception. We use identity verification procedures at registration and during withdrawal processing to confirm that all active players meet this minimum age requirement. If you know or suspect that a minor is accessing a bq111 account, please contact us immediately at support@bq111.club.

2. Age Restriction & Verification

bq111 strictly prohibits the use of its platform by anyone under the age of 18. This requirement is absolute and applies to all users regardless of location within Bangladesh. Gambling by minors causes harm — to the individual, to families, and to the integrity of our platform — and bq111 treats underage access as a matter of the highest priority.

• Registration Verification: All new accounts are required to provide a date of birth during registration. bq111 cross-references this against identity documents during the KYC process. Any account found to have provided a false date of birth will be permanently closed and all funds confiscated in accordance with our Terms & Conditions.
• Document Checks: Before processing a player's first withdrawal, bq111 requires submission of a valid National ID card, passport, or driving licence confirming the player is 18 or older. These documents are reviewed by our compliance team and stored securely in accordance with our Privacy Policy.
• Parental Controls: bq111 strongly encourages parents and guardians to install parental control software on devices that may be accessed by children. Tools such as Net Nanny, Qustodio, and built-in Android/iOS screen-time features can help prevent minors from accessing gambling sites.
• Reporting Underage Access: If you believe a minor is using bq111 or has accessed your account, please contact our support team immediately via WhatsApp at +880 1700 000 111 or by emailing support@bq111.club. We will investigate and act within 24 hours.

3. Deposit & Spending Limits

One of the most effective ways to stay in control of your gambling spend is to set firm financial limits before you start playing. bq111 provides a granular suite of financial limit tools that allow you to define exactly how much money flows into your account and how much you are comfortable spending across a given period. All limits apply to deposits made via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers.

We recommend setting your limits based on your monthly disposable income — that is, what remains after rent, food, household expenses, and savings have been accounted for. Never set a deposit limit above the amount you are genuinely comfortable losing entirely. Gambling should only ever be funded from discretionary entertainment spending, not from funds earmarked for essential costs.

4. Time-Out & Session Controls

Sometimes all a player needs is a short, structured break — a chance to step back, assess their gaming activity, and return refreshed with a clearer perspective. bq111's time-out and session control features are designed precisely for this purpose. They are quick to activate, impossible to reverse mid-period, and leave your account and balance intact for when you are ready to return.

• Session Duration Reminders: Set an alert to appear on screen after a specified amount of uninterrupted play. Available intervals are 15 minutes, 30 minutes, 1 hour, 2 hours, and 4 hours. The reminder displays your session length, net result, and a prompt to take a break. You may continue playing after acknowledging the reminder, or choose to log out.
• Automatic Session Logout: If you prefer a harder limit, enable automatic logout after a set session duration. This setting forcibly ends your gaming session when the timer expires, regardless of any ongoing activity. Pending bets placed before the timer expires are settled normally.
• 24-Hour Time-Out: Step away from bq111 for a full day. Your account is locked immediately and you will not receive any marketing communications during the time-out period. Your balance is preserved.
• 48-Hour Time-Out: A 48-hour pause is suitable for a weekend break or whenever you feel your gaming is becoming more frequent than you intended.
• 7-Day Time-Out: A week-long break gives you time to reflect and reassess your relationship with gambling. We recommend this option for players who have exceeded their own intended session or spending frequency.
• 30-Day Time-Out: A full month away from the platform. This is our longest short-break option before formal self-exclusion. If 30 days does not feel sufficient, please consider activating a formal self-exclusion (see the next section).

All time-out requests are processed immediately. You will receive a confirmation message via your registered email or WhatsApp number once the time-out has been applied. bq111 will not contact you with promotional materials during any active time-out or self-exclusion period.

5. Self-Exclusion Programme

Self-exclusion is the strongest responsible gaming tool available on bq111. It is designed for players who recognise that their gambling has become — or is at risk of becoming — a problem, and who want a firm, long-term barrier between themselves and the platform. Once activated, a self-exclusion cannot be lifted before the chosen period has expired. We treat this commitment seriously and will not process early reversal requests.

The following steps outline exactly how to request and activate a bq111 self-exclusion:

6. Recognising Problem Gambling

Problem gambling does not always look the same in every person, and it rarely announces itself clearly. It tends to develop gradually — shifting from an occasional pastime to a compulsion that starts affecting everyday life. The following warning signs are commonly associated with problematic gambling behaviour. If you recognise several of these in yourself or in someone close to you, it may be time to seek support.

Recognising these signs is the first and most important step. Many people feel shame or embarrassment about their gambling behaviour, but problem gambling is a recognised condition — not a character flaw — and effective help is available. bq111 encourages any player who identifies with the above to reach out to our support team or to one of the external organisations listed in the Getting Help section of this page.

7. Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to three or more of them, we strongly encourage you to activate one of bq111's responsible gaming tools or to contact our support team for a confidential conversation about your options.

8. Getting Help & Support

If you are struggling with your gambling, you do not have to deal with it alone. bq111's support team is available 24 hours a day, seven days a week, and can assist you with activating any of the responsible gaming tools described on this page, processing a self-exclusion request, answering questions about your account activity, or simply listening and pointing you toward additional resources.

• bq111 Support (WhatsApp): Send a WhatsApp message to +880 1700 000 111 at any time. Our responsible gaming trained agents will respond promptly and confidentially.
• bq111 Support (Email): Write to support@bq111.club with the subject line "Responsible Gaming Enquiry". All such emails are handled by our dedicated player welfare team within 6 hours.
• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi mental health helpline provides confidential emotional support and counselling in Bangladesh. If gambling stress is affecting your mental health, please reach out to a qualified counsellor.
• Gamblers Anonymous: Gamblers Anonymous is a peer-support fellowship for people who want to stop gambling. Meetings and online resources are available internationally, including for Bangladeshi participants who may prefer online participation.
• GamCare: GamCare (gamcare.org.uk) provides free information, support, and counselling for anyone affected by problem gambling, including friends and family members of people who gamble.
• BeGambleAware: BeGambleAware (begambleaware.org) offers a self-help tool, a live chat service, and a network of treatment providers for people concerned about their own gambling or that of someone close to them.
• Financial Counselling: If gambling has created debt or financial hardship, please speak with a financial counsellor. In Bangladesh, services are available through a number of NGOs and social welfare organisations that provide debt management guidance and budgeting support.

bq111 is committed to working cooperatively with any external support organisation to assist a player who is experiencing difficulties. If a support organisation contacts bq111 on a player's behalf (with appropriate consent), we will cooperate fully and prioritise that player's welfare. We will never obstruct or delay a responsible gaming request from a player or their authorised representative.